The player was asked to confirm whether the issue had been resolved, but no further response was received. Consequently, the complaint was rejected due to lack of response from the player. The player from Czech Republic had deposited and played at Mostbet Casino, however his account was blocked with a balance of around 385 euros. The player claimed that he had provided all necessary documents for verification but the casino had taken an extended period to verify his account.
Mobile Sports Betting
The player did react to the allegations, however, did not respond to the asked questions. We closed the complaint as ‘Rejected’ because the player stopped responding to our messages and questions. We had advised him that withdrawals could take up to 14 days to process due to various reasons such as KYC verification or high volume of withdrawal requests. However, the player later confirmed that he had received the funds. The player from India had submitted a withdrawal request less than two weeks before contacting us. We had advised him to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint.
Waiting for player to reply
- The player from Brazil is experiencing difficulties withdrawing his funds.
- He had also expressed dissatisfaction with the casino’s support response.
- The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods.
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A bet within the Rangers would need them to get by 2 or more goals. A wager around the Demons would pay off in case they won or even lost by the single goal. A two-day hold period for CPA partners and no hold period whatsoever for those working on RevShare would allow you to keep the cash flow steady. Daily Mostbet competitions are a further bonus of this affiliate scheme. Making money on traffic and winning a laptop on top of that, is always cool.
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Withdrawal of player’s winnings has been delayed.
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Step 2: Initiating the Registration Process
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Player struggles with phone verification process.
Consequently, we were unable to investigate the issue further and had to reject the complaint. The player from Portugal had requested self-exclusion but was still permitted to deposit and spend an additional 600 euros. She had claimed to have requested self-exclusion on February 7th, but the casino only closed her account on February 11th, during which she deposited an additional €1500.
Player’s account has been frozen.
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Player has difficulties withdrawing winnings due to suspicious activity.
The player from Poland enjoyed playing at the casino but faced issues with promised bonuses not being credited upon deposit and inadequate responses from customer support. Despite providing detailed explanations and screenshots, the support team continued to request the same information without resolving the problem. The issue was resolved when the player received a positive response from the casino’s support service, leading to the successful activation of the bonus. The complaint was marked as resolved in the Complaints Team’s system, and the player was encouraged to share feedback on the service. To get the welcome bonus, you must first make a mostbet site login and then make a minimum deposit, which allows you to get a particular bonus.
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The player from Italy played in the sports betting section and won. We were forced to reject this case since it is sports betting related and we don’t have enough insight to continue resolving this case. The player from Peru has been blocked probably due to unfinished KYC. The player’s unable to withdraw as all of his requests are rejected. Upon using a different payment method the player successfully made a withdrawal and received their payment.
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- Despite having provided all necessary documents and screenshots, the player had not received any response from the casino.
- Subsequently, the casino also confirmed the transfer of the remaining 30,000, resolving the player’s issue.
Player unable to register phone number for withdrawals.
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Treat their customers like a beggars for every transaction.
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- After we had invited the casino to share their side, they explained that the player’s account had been deleted in December per his request.
- His account had been verified four months ago, and the winnings had been accumulated from his own deposit, not from a bonus.
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The player was asked to respond to this, but there was no reply so the complaint was rejected. The player from India has been waiting for a withdrawal for less than two weeks. We contacted the casino and found out that for some reasons the withdrawal requests were declined and the money was returned to the player. The player continued to play with his funds until his balance became zero. The player from Bosnia and Herzegovina is experiencing difficulties withdrawing his winnings due to ongoing verification. Since the casino hasn’t provided any alternative solution to verify the player, we were forced to close this complaint as ‘unresolved’.
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Player’s withdrawal requests are being delayed.
The casino had stated that due to a high workload, the processing of requests took some time. After reviewing the information, we had determined that the player was not eligible for a refund as the timeframe during which her account was closed was deemed adequate. The player from India reported that a total deposit of 90,000, made in two transactions, had not been credited to his account. He claimed the casino stated the deposits had already been used by someone else, despite not sharing his information with anyone except an agent. The Complaints Team facilitated communication with the casino, which confirmed that the missing deposit of 60,000 had been credited to the player’s account after verification. Subsequently, the casino also confirmed the transfer of the remaining 30,000, resolving the player’s issue.
Player’s deposit has not been credited to his casino account.
- We had extended the complaint resolution timer twice, offering him the opportunity to respond and reschedule the call.
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- The player from India has been blocked without further explanation.
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Player’s struggling to withdraw her winnings.
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The complaint was closed as unresolved due to the casino’s failure to provide timely updates and resolve the issue, suggesting intentional stalling. The player was advised to submit a complaint to the licensing authority, Curaçao Antillephone N.V. The player from Greece had a frozen account at Mostbet despite having previously successful deposits and withdrawals. After waiting for a scheduled video call for verification that was delayed by 1.5 months, he received no response to his follow-up inquiries.
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The player from Thailand had his account blocked without further explanation. The player from Pakistan deposited 14,000 PKR to her MostBet account, but the funds haven’t been credited. She’s contacted technical support and sent payment screenshots with no resolution. The player from Australia deposited 64 XRP at the casino but is unable to get proper support as all responses seem automated or bot-driven.
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We had asked the player to provide evidence of this claim, but he did not respond. Consequently, we had to reject the complaint due to lack of further information. The player from Italy had deposited money using a Revolut Visa card at Mostbet, but the deposit had not reflected in the casino account.
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