However, after the Complaints Team’s intervention and a two week wait, the player confirmed that his winnings had eventually been paid out. The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting the complaint. The player had been advised to provide a bank statement to confirm the non-receipt of the withdrawal, which was a standard procedure in such situations. However, the player did not respond to our messages and failed to provide the requested document.
Player’s refund is delayed due to ID issues.
Deposits and withdrawals are safe, thanks to the 128-bit SSL encryption technology that Jokabet uses. Bettors’ information remains safe with Jokabet, and it prohibits its release to third-party persons. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
UK Player’s losses due to casino breaching their own Ts&Cs.
As a new member, you’ll instantly access one of the UK’s most diverse gaming experiences, featuring over 6,500 titles from leading providers like NetEnt, Microgaming, and Pragmatic Play. Our dedicated team is available 24 hours a day, 7 days a week to assist you with any questions or concerns you may have. We maintain strict age verification protocols and implement responsible marketing practices to ensure a safe gaming environment. From creating an account to troubleshooting common login problems, we will cover every aspect in detail. Ensuring a smooth and secure login experience is crucial for your online gaming journey. Even though it’s created using a mobile-first design (more on this later!), old-school players can still benefit from the lightweight desktop interface.
Player’s account access is restricted.
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The player experienced delays and issues with the casino regarding the withdrawal of £3000, including a lack of transparency about the payment provider and regulatory information. After escalating the complaint and engaging in persistent communication, the player ultimately received the full amount of winnings. The player from Mexico had requested a withdrawal less than two weeks prior to submitting the complaint. We had asked the player to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. The player did not respond to our follow-up inquiries and due to this lack of communication, we had to reject the complaint. The player from the United Kingdom had been waiting for a withdrawal for less than two weeks.
- The player from Spain had deposited money and played at Jokabet, despite being enrolled in the online gambling ban in his country.
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- The Complaints Team attempted to gather more information from the player regarding his game history and winnings but received no response.
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Player struggles with additional verification necessary for jackpot win withdrawal.
Kith Brown is a seasoned online gambling expert with over a decade of experience in poker, casino, and sports betting. His extensive experience writing for and about the biggest names in online gambling gives him a unique perspective on the industry. He looks forward to sharing his insights with readers on NonStopCasinos.com.
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The player from the United Kingdom had been promised a refund on transactions since June 12th. Despite providing bank statements to prove non-receipt, the player had received no communication from the casino. The player explained that the casino used incorrect MCC codes to bypass gambling blocks, promising refunds for transactions processed through various merchants.
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As a result, we were unable to proceed with the investigation and had to reject the complaint. The player from the United Kingdom had complained about a minimum withdrawal limit which had forced him to deposit additional funds. After the deposit, the casino had demanded that these funds be gambled before withdrawal was possible. When the player had refused to gamble, the casino closed the player’s account and kept the deposit. The player had been unsure about the verification status of his account and had submitted the required documents for verification.
Player’s withdrawal has been delayed.
We had advised the player to contact the Curacao Gaming Authority for further assistance. The player from the United Kingdom had deposited money into Jokabet, which was deducted from his bank but was not added to his casino balance. Despite having provided the necessary documents and having multiple communications with the casino and his bank, the player’s funds had not been returned. The casino claimed the transaction was declined by the payment provider and advised the player to contact his bank.
Player’s winnings have been confiscated.
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The player from the United Kingdom had trouble withdrawing £2000, as her bank claimed it was sent back to the sender. Despite reaching out to Jokabet, the casino had been unhelpful, leaving her uncertain about the status of her funds for the past three days. The player from the United Kingdom details a gambling addiction after a mental health decline, resulting in over £100k spent within a few months on Jokabet.
After our team advised her to wait for at least 14 days after requesting the withdrawal, she confirmed receiving her funds a couple of days later. The player from Quebec had requested a withdrawal less than two weeks prior to submitting the complaint. After communicating with the Complaints Team, he confirmed that he received a portion of the withdrawal, but failed to specify the amount.
- The Complaints Team attempted to assist by contacting the casino for clarification and requesting video verification, but the player did not respond to follow-up communications.
- The Complaints Team intervened, facilitating communication with the casino, which led to the player receiving his payment and a quicker resolution of his account verification.
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- As a result, we marked the complaint as ‘unresolved’, which could have negatively affected the casino’s rating.
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- The player had been advised to provide a bank statement to confirm the non-receipt of the withdrawal, which was a standard procedure in such situations.
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Player’s withdrawal blocked due to verification issues.
Despite having contacted the casino multiple times over a period of three weeks, they had received no response to change a single letter in the email and fix the account. The player had provided all the necessary correspondence between him and the casino. Our team had made several attempts to contact the casino but received no response. As a result, we marked the complaint as ‘unresolved’, which could have negatively affected the casino’s rating.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. The following table provides details on the casino’s win and withdrawal limits. We’ve worked out the casino’s Safety Index, a numerical and verbal representation of online casinos’ safety and fairness, based on these discoveries. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Jokabet Casino scored a High Safety Index of 8.5, which makes it a recommendable option for most players in terms of fairness and player safety.
Player encounters issues with deposit refund.
Despite having been a fully verified member for six months and having deposited over £800, he was unable to access his account or verify his current balance. The casino had been unresponsive and had not provided any updates or information about their license. The player’s last interaction with the casino was unsatisfactory, with the casino ridiculing his mental health condition.
Player’s payout has been delayed and her account has been closed.
The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting that complaint. The player reported that the withdrawal process had been reversed, indicating that the casino was not processing it. However, the issue was eventually resolved as the player received the winnings. After securing winnings of 7000 pounds, the player lost access to their account following a withdrawal request for 2500 pounds, which left 4,500 pounds inaccessible in the account. Despite our efforts to reach out and request further information to understand and resolve the issue, the player did not respond to our queries. The player from the United Kingdom had requested a refund for net deposits due to potential gambling addiction.
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Every time you make a deposit, place a wager in a game, or take part in tournaments, you earn coins. Once processed, you’ll receive a confirmation email or notification from Jokabet. By keeping these tips in mind, you can effectively take advantage of Jokabet’s bonuses and promotions, maximizing your potential rewards.
The player had provided proof of his attempts to withdraw and expressed frustration at the casino’s requests for additional verification. After the Complaints Team’s intervention and several exchanges with the casino, the player finally received his withdrawal after nearly two months. The issue had been resolved with the successful transfer of the player’s winnings. The player from Spain had encountered issues when depositing 50 euros to an online casino. Despite his attempts to resolve the issue through the casino’s chat service over a period of four days, no solution towards a refund had been provided.
The Complaints Team concluded that the casino’s decision to close the player’s account was in line with its policies, as it was closed immediately after the player reported gambling issues. Since the account was closed due to responsible gambling measures and no balance was confiscated, the request for a refund was rejected. Jokabet Casino is a newcomer to the online gambling industry, launching in 2023. Despite its young age, it has quickly gained popularity among players thanks to its wide selection of games, attractive bonus codes and intuitive design. And licensed by Anjouan Gaming in Comoros, Jokabet aims to offer players a safe and exciting gaming experience. The availability of a mobile app further enhances this experience, giving players the flexibility to enjoy their favorite games without being tied to a desktop.
His account was eventually closed, leaving him unable to access the money he was owed. We had asked the player for additional details and transferred his case to a colleague for further assistance. The issue was resolved when the casino eventually refunded the player all the money owed, and the player confirmed his satisfaction with the resolution. The player from the UK created an account with Ninewin Casino, deposited funds, and won £6000.
Despite having a fully verified account, the casino had cancelled his withdrawal request, stating that his bank accounts were not suitable for withdrawal. The player was then forced to open a MiFinity account, which the casino needed to verify. After the player had raised this issue, we intervened and requested a response from the casino. Eventually, the casino had manually processed the withdrawal and the player confirmed receipt of his winnings. The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting his complaint. The player from the United Kingdom had opened an account and deposited £1250 at an online casino.
The platform’s seamless login flow ensures that users don’t waste time navigating complicated steps—everything is focused on providing a fluid and straightforward experience. The player from the United Kingdom experienced a delayed withdrawal of £1800 from Jokabet Casino. She had verified her account and won the money without using any bonuses. The player had provided all requested documents, including bank statements, but the casino had initiated multiple investigations without resolving the issue. The player’s bank had refunded her deposits due to suspicions of fraud by the casino. As a result, we had concluded that the casino was unlikely to process the withdrawal and might close the player’s account.
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The player’s bank had advised her to contact the merchant for reimbursement. However, we had clarified that if she had no remaining real money balance in the casino when her account was closed, there would be no grounds for a refund. The player did not respond to further communication, leading us to reject the complaint. The player from the United Kingdom had made a withdrawal request for £2800 after succeeding at the casino games. However, despite having provided extra information and being promised a transfer within 5-10 days, a month had passed and the funds had not yet been credited. The player had provided all necessary information and had cooperated with the Complaints Team, but the casino did not respond to their inquiries.
